About Us

Company profile

Xizang Yingzhao Tourism Co., Ltd., also known in Chinese as Xizang Yingzhao Travel Agency, is a travel-services company based in Lhasa. Its core team has worked in local destination services in Xizang since 2010. The company specializes in receiving travelers within Xizang.

The business license displayed on the original website gives November 17, 2025 as the company’s establishment date. The experience since 2010 described here belongs to the core team.

The core team was formed by experienced staff from a Xizang branch of a former state-owned travel agency. The Chinese profile describes an operating model that combines resources from the state-owned sector with private-sector market operations. The company lists qualifications for domestic and inbound tourism and for coordinating large government and corporate groups. Its travel agency business license number is L-XZ-100246.

The name “Yingzhao” comes from the Chinese phrase meaning “welcoming visitors from every direction and showing a sincere heart”. The company is headquartered in Lhasa and operates throughout Xizang. It does not offer low-price mixed groups or shopping tours; its main products are tailor-made tours and small groups without shopping stops. It also provides high-altitude travel support and local cultural interpretation.

Development

2010: The core team began at the Shannan branch of Zhongshan International Travel Service, operated the Yingzhao brand independently and adopted a “no shopping stops” principle, with breach-of-contract compensation provisions included in tourism contracts.

2015: The team established quantified safety standards and developed the framework for a four-level high-altitude emergency response system.

2026: The Chinese company profile reports more than 300,000 traveler visits and 150,000 families served, with 146 standardized service procedures. It also reports that 12 travel agencies from Yunnan, Sichuan and Gansu visited in May to study its standards, and five signed service-standard exchange agreements.

Six areas of service

Tailor-made tours: Trips can be arranged for one person, with a dedicated driver, cultural tour leader and private vehicle. Themes include off-road journeys in Ngari, Everest circuits, glacier exploration and cultural heritage.

Small groups without shopping stops: The profile lists private parties of 2–8 people, independent groups of 7–9 and shared small groups of 8–12.

Cultural experiences: Thangka painting and Tibetan incense heritage activities, village visits and explanations of Tibetan culture.

Themed routes: Photography and off-road travel, Ngari exploration, winter leisure, Nyingchi holidays, family travel, trips for older travelers, honeymoons and pilgrimages.

Corporate and inbound services: Company team-building trips, academic visits, official visits and destination services for international visitors in several languages.

Additional welcomes and benefits: Khata greetings, Tibetan welcome meals, oxygen provision during the journey, city photography, prayer ornaments and Tibetan-style souvenir photo frames. Confirm the benefits included in the selected package.

The company serves families, older travelers, photography and off-road enthusiasts, couples, government and corporate groups, international visitors and pilgrims.

Guide team

The Chinese profile lists 32 full-time guides, more than 130 regularly available licensed guides and a reserve of more than 300 guides during peak periods. Guides hold the national electronic tour-guide certificate. The profile states that full-time guides also hold local destination-service registration and high-altitude emergency first-aid certificates; international guides hold language qualifications including English, Japanese, Korean and French.

New guides complete 30 days of pre-employment training totalling 60 hours, five days of route familiarisation and six months of supervised work. Assessment covers a closed-book examination with a pass mark of 90, unscripted attraction commentary, practical high-altitude first aid and emergency simulations. Those who fail receive further supervised training; a second failure results in non-employment.

Serving guides receive 40 hours of annual off-duty retraining, quarterly specialist training and 20 hours of short-form training each month. Results are recorded in electronic files.

Driver team

The company profile states that driver recruitment is limited to military veterans. Entry assessment includes a written examination, a Lhasa–Yamdrok Lake road test, certified high-altitude first-aid training and a service interview.

Listed requirements include at least ten years of driving experience on the Tibetan Plateau, more than one million kilometres of safe driving, the relevant commercial road passenger-transport qualification and no major accident involving equal or greater responsibility in the preceding three years. Drivers are full-time contracted employees.

The profile specifies two-driver rotation on long routes such as Ngari and Everest, no more than four hours of continuous driving by one driver and a break of at least 20 minutes every four hours. It states that operating vehicles are retired after five years, monitored by GPS and prohibited from directing travelers to shopping or optional paid activities.

The company’s five-part “5A” service standard

A1 — No shopping stops: The company describes a contractual no-shopping commitment, tenfold compensation for a breach and a recorded reading of its four-zero service pledge at pickup.

A2 — Around-the-clock response: The published targets are 24/7 service, a response to ordinary inquiries within five minutes and contact for urgent assistance within two minutes.

A3 — Safety support: The profile describes a four-level high-altitude emergency system, medical oxygen cylinders allocated one per traveler, morning and evening blood-oxygen checks, two-driver rotation on long Ngari and Everest routes, satellite telephones and hospital coordination.

A4 — Standardised delivery: The company lists 146 procedures covering preparation, travel, follow-up and emergencies, with a separate service file for each group.

A5 — Feedback measures: The company publishes satisfaction, referral and repeat-booking figures. “5A” here names the company’s own service framework; it is not presented as an official attraction or hotel rating.

Arrival transfers

The Chinese profile describes year-round, 24-hour pickup at Lhasa Gonggar Airport and Lhasa Railway Station. The stated process includes checking flight information 40 minutes in advance, arriving at the pickup point 40 minutes early and preparing the vehicle’s oxygen equipment.

The described welcome includes a khata, help with luggage, introductions, an explanation of the day’s arrangements, the no-shopping pledge and a high-altitude adjustment guide. It also describes blood-oxygen and heart-rate checks during the transfer and help checking the hotel’s oxygen equipment. The company profile says that no sightseeing is scheduled on the arrival day; individual product arrangements should be checked separately.

Published operating targets and figures

The Chinese profile publishes these targets: ordinary-inquiry response within five minutes; urgent-response handling within two minutes; overall ticketing success of at least 99.6%; Potala Palace reservations of at least 99%; annual substantiated complaints of no more than 0.1%; licensed guides at 100%; no major vehicle safety accidents in a year; itinerary fulfillment of at least 99.8%; and traveler satisfaction of 9.9 out of 10.

It also reports more than 300,000 traveler visits and 150,000 families served; a 99.99% overall positive-review rate; a 9.9/10 rating; no negative service reviews across its platforms; 99.30% of reviews scoring 9–10; an 85% referral rate; a 68% repeat-booking rate; 16 consecutive years without safety accidents, substantiated complaints or performance disputes; no complaints about hidden charges; and a 26% share of Xizang’s long-distance Ngari tour category.

These figures and service descriptions are translated from the company’s Chinese profile. They are company-reported statements, not an independent audit, a guarantee for an individual departure or a promise of ticket availability.

Company address

Room 1102, Unit 2, Building 9, Xiangxue Xiyuan, Doilungdeqen District, Lhasa, Xizang, China